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Hardship & Financial Difficulty

We understand that unexpected life events can happen, which may sometimes make it difficult to maintain your loan repayments. If you have been affected by COVID-19 or are concerned about your financial position, please contact us for financial hardship assistance.

Our Financial Assistant Team will work in partnership with you to explore payment options which are specifically designed to cater for your change in circumstances.

Should I apply for Financial Hardship assistance?

Financial hardship assistance can be an effective means to get through a short-term period of financial difficulty.

However, it is important to understand the longer-term impacts of financial hardship assistance before you decide to proceed with any arrangement. For example, Hardship assistance does not mean these payments will be ‘waived’. Interest will continue to accrue on your loan meaning that your principal mortgage balance will increase. The cost of the deferred payments and interest accrued will then be spread across the remaining term of your mortgage - this means that your regular repayments will be higher.

Frequently asked questions about Hardship & Financial Difficulty
What is Financial Hardship?
You may be in financial hardship if you are having difficulty meeting your financial obligations (like paying bills or repayments on your loans). This can occur for a variety of reasons, including:

• unemployment or a reduction of income;
• injury or illness;
• natural disaster;
• a death in the family or other significant life event or
• an increase in other bills or expenditures.

It is important to remember that the sooner you talk to us, the sooner our team can work with you on a plan to help improve your situation.
Brighten’s approach to Hardship
Brighten Home Loans is committed to helping customers who are experiencing hardship or financial difficulty. We encourage customers to talk to us directly to discuss available options. We'll also proactively contact our customers who may be experiencing financial difficulty.

During our discussions with you, we will review your request based on the reason for your hardship, along with asking you questions which are designed to assist us with our investigation. These may include:

• The reason for the change in your financial situation which caused the hardship?
• Your ability to make any loan repayments, and if so when will you commence these?
• Whether this situation will be long or short term?

Our hardship team will work with you to offer a solution that is most suitable for your circumstances based on information you provide us.
How do I apply for Hardship Assistance?
You can reach our Financial Assistant Team, Mondays to Fridays, 9 am – 5 pm AEST.

Australia: 13 14 88 | Overseas: +852 3727 0928

Our team will assist you to complete a Financial Assistance Application form, or if you wish to nominate someone to speak on your behalf, please complete the Third Party Authority form and send this to us via one of the following methods:

Email: [email protected]
Post: BOX H338, Australia Square, NSW 1215, Australia

You can rest assured that your request will be treated with strictest confidence as we work together to find a solution.

Can we help you?

Our professional multilingual specialists are ready to assist you

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