{"id":6143,"date":"2020-04-27T08:00:38","date_gmt":"2020-04-27T08:00:38","guid":{"rendered":"https:\/\/brighten.com.au\/resources\/media-centre\/bdm-in-the-spotlight-liwen-liu\/"},"modified":"2022-03-28T14:34:02","modified_gmt":"2022-03-28T03:34:02","slug":"bdm-in-the-spotlight-liwen-liu","status":"publish","type":"media-centre","link":"https:\/\/brighten.com.au\/zh-hant\/media-centre\/bdm-in-the-spotlight-liwen-liu\/","title":{"rendered":"BDM in the Spotlight: Liwen Liu"},"content":{"rendered":"\n<p>Publication Date: Monday, 27 April 2020<br><em>This article originally appeared in <a href=\"https:\/\/www.mpamagazine.com.au\/people\/profiles\/bdm-in-the-spotlight-liwen-liu-271080.aspx\">Mortgage Professional Australia<\/a><\/em><\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>BDM in the spotlight asks a different BDM the same questions \u2013 giving you regular insights into the lives of some of the top BDMs in the country.<\/p>\n\n\n\n<p><strong>Name:<\/strong> Liwen Liu<br><strong>Years in the industry:<\/strong> 7<br><strong>Company:<\/strong> Brighten Home Loans (\u2018Brighten\u2019)<br><strong>Location:<\/strong> Sydney, NSW<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>What you did before entering the industry:<\/strong><\/h3>\n\n\n\n<p>Before joining Brighten in January this year, I was a Partnership Development Manager with N1 Holdings Ltd, where I worked with multiple internal and external stakeholders building and developing rapport through business-to-business relationships. Before that I was a mortgage broker.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>How often do you see brokers in a week?<\/strong><\/h4>\n\n\n\n<p>I communicate with brokers on a daily basis. Before we introduced working from home arrangements here at Brighten because of the COVID-19 pandemic, I often had multiple meetings with brokers every day. Since starting to work from home, I have been using Zoom to keep in touch with my broker clients. I still talk to them on the phone every day even if we can\u2019t meet each other face-to-face.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What do brokers want most from you?<\/strong><\/h4>\n\n\n\n<p>I believe being accessible and reliable are the keys to being a good BDM. My brokers come to me with various different enquiries, from discussing loan scenarios and policies to application progress updates, escalation requests, and settlement-related matters \u2013 the list is pretty long! Given my background in mortgage broking, I can easily relate to brokers, and I understand what they need or expect from a BDM. I always try my best to provide timely and professional assistance to my brokers.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What is your favourite part of the job?<\/strong><\/h4>\n\n\n\n<p>My favourite part of the job is providing helpful assistance and solutions to my brokers, and knowing that as a result their customers are happy with their services.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What distinguishes the best brokers you deal with?<\/strong><\/h4>\n\n\n\n<p>The best brokers understand what their clients need and advise them accordingly. The best brokers I deal with also go above and beyond to find the right solutions for their clients. The loan application is presented nicely when it comes to submission. The best brokers I deal with also provide comprehensive broker notes, which really helps to speed up the assessment time.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Describe your ideal weekend<\/strong><\/h3>\n\n\n\n<p>My ideal weekend would be watching my daughter playing in the backyard while my husband does gardening, so that I can relax and have some time of my own.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What\u2019s the strangest lending scenario you\u2019ve ever encountered?<\/strong><\/h4>\n\n\n\n<p>It\u2019s really hard to pick only one! The most recent was a customer who had moved to Australia from overseas. He wanted to purchase a property and move in with his new partner, however his son was not happy with his decision and they had a huge fight about it. The customer ended up withdrawing his home loan application.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>What is your favourite food?<\/strong><\/h4>\n\n\n\n<p>I would say hotpot \u2013 especially when I get to enjoy a nice hotpot dinner with my family and friends on a rainy day.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>BDM in the spotlight asks a different BDM the same questions \u2013 giving you regular insights into the lives of some of the top BDMs in the country.<\/p>\n","protected":false},"author":1,"featured_media":5537,"menu_order":0,"template":"","meta":{"_acf_changed":false},"categories":[26],"tags":[],"class_list":["post-6143","media-centre","type-media-centre","status-publish","has-post-thumbnail","hentry","category-26"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>BDM in the Spotlight: Liwen Liu | Brighten<\/title>\n<meta name=\"robots\" content=\"index, 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