{"id":6225,"date":"2021-10-22T09:57:01","date_gmt":"2021-10-21T22:57:01","guid":{"rendered":"https:\/\/brighten.com.au\/resources\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/"},"modified":"2022-03-28T14:47:20","modified_gmt":"2022-03-28T03:47:20","slug":"brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems","status":"publish","type":"media-centre","link":"https:\/\/brighten.com.au\/zh-hant\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/","title":{"rendered":"Brighten tech chief on broker pain points and tech solutions to human problems"},"content":{"rendered":"\n

Publication Date: Friday, 22 October 2021
This article originally appeared in Australian Broker<\/a><\/em><\/p>\n\n\n\n

Brighten Home Loans new chief technology officer Craig Thompson has spoken of his desire to use tech to meet broker pain points and smooth the loan application process as he takes up his new role at the lender.<\/p>\n\n\n\n

Thompson told Australian Broker that it was vital for lenders, especially non-banks such as Brighten, to offer tech-first solutions to broker problems in the mortgage space.<\/p>\n\n\n\n

\u201cI wouldn\u2019t have taken the role without being completely confident around the leadership that I\u2019d be working with and the ambition that they have when they speak about the future,\u201d said Thompson, who was previously at MA Financial. \u201cIt was an opportunity that I couldn\u2019t miss out on, so I\u2019m super pumped and really excited.\u201d<\/p>\n\n\n\n

\u201cWhen I applied for a mortgage, I think of how painful that process was, and when anyone thinks about mortgage lending or any application, you have those negative moments where you think that it\u2019s going to be difficult.\u201d<\/p>\n\n\n\n

\u201cIf you take a look at where Brighten is on their digital journey, since inception four years ago, you know that there has been incredible improvements and enhancements made. My role is about strengthening and building on what they\u2019ve done so far.\u201d<\/p>\n\n\n\n

\u201cFor me, it\u2019s about driving those efficiencies and using the tech that is available to us. In terms of the digital architecture, it\u2019s all about delivering something for the future.\u201d<\/p>\n\n\n\n

Brighten Home Loans has already partnered with e-lodgement solution Simpology<\/a> to help smooth processes, and now Thompson is looking to take that to the next level by introducing tech solutions to human problems.<\/p>\n\n\n\n

\u201cTake a step back and think about where loans are slowed down,\u201d he said. \u201cThink about all the people, all the manual processes, the checks, the verifications and the decisioning. It\u2019s all of those areas that you find add to the journey of a broker and customer looking to get a result quickly.\u201d<\/p>\n\n\n\n

\u201cThose are the stumbling blocks, and for me, there\u2019s not enough automation. I\u2019m very familiar with robotic process automation and what it can do, and the ability for software to be what we call \u2018digital workers\u2019, programs that run in the backend and speed up processes.\u201d<\/p>\n\n\n\n

\u201cThey can reduce the number of times that information is entered into the system, and when that information is entered. We\u2019re going to be partnering up with a number of specialists that detect fraud, help with verification and then leverage emerging tech like AI to help with decisioning.\u201d<\/p>\n\n\n\n

\u201cFor me, it\u2019s a combination of partnerships, building out our platform and then leveraging that newer tech.\u201d<\/p>\n","protected":false},"excerpt":{"rendered":"

Brighten Home Loans new chief technology officer Craig Thompson has spoken of his desire to use tech to meet broker pain points and smooth the loan application process as he takes up his new role at the lender.<\/p>\n","protected":false},"author":1,"featured_media":5640,"menu_order":0,"template":"","meta":{"_acf_changed":false},"categories":[26],"tags":[],"class_list":["post-6225","media-centre","type-media-centre","status-publish","has-post-thumbnail","hentry","category-26"],"acf":[],"yoast_head":"\nBrighten tech chief on broker pain points and tech solutions to human problems | Brighten<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/\" \/>\n<meta property=\"og:locale\" content=\"zh_TW\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Brighten tech chief on broker pain points and tech solutions to human problems | Brighten\" \/>\n<meta property=\"og:description\" content=\"Brighten Home Loans new chief technology officer Craig Thompson has spoken of his desire to use tech to meet broker pain points and smooth the loan application process as he takes up his new role at the lender.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/\" \/>\n<meta property=\"og:site_name\" content=\"Brighten\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BrightenAustralia\" \/>\n<meta property=\"article:modified_time\" content=\"2022-03-28T03:47:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"620\" \/>\n\t<meta property=\"og:image:height\" content=\"413\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u9810\u4f30\u95b1\u8b80\u6642\u9593\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 \u5206\u9418\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/\",\"url\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/\",\"name\":\"Brighten tech chief on broker pain points and tech solutions to human problems | Brighten\",\"isPartOf\":{\"@id\":\"https:\/\/brighten.com.au\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg\",\"datePublished\":\"2021-10-21T22:57:01+00:00\",\"dateModified\":\"2022-03-28T03:47:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#breadcrumb\"},\"inLanguage\":\"zh-TW\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#primaryimage\",\"url\":\"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg\",\"contentUrl\":\"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg\",\"width\":620,\"height\":413,\"caption\":\"Australian Broker Logo\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Media Centre Items\",\"item\":\"https:\/\/brighten.com.au\/media-centre\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Brighten tech chief on broker pain points and tech solutions to human problems\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/brighten.com.au\/#website\",\"url\":\"https:\/\/brighten.com.au\/\",\"name\":\"Brighten\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\/\/brighten.com.au\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/brighten.com.au\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"zh-TW\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/brighten.com.au\/#organization\",\"name\":\"Brighten Australia\",\"url\":\"https:\/\/brighten.com.au\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"zh-TW\",\"@id\":\"https:\/\/brighten.com.au\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/brighten.com.au\/wp-content\/uploads\/2020\/09\/thumb-brighten.jpg\",\"contentUrl\":\"https:\/\/brighten.com.au\/wp-content\/uploads\/2020\/09\/thumb-brighten.jpg\",\"width\":620,\"height\":413,\"caption\":\"Brighten Australia\"},\"image\":{\"@id\":\"https:\/\/brighten.com.au\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BrightenAustralia\",\"https:\/\/www.instagram.com\/brightenaustralia\/\",\"https:\/\/linkedin.com\/company\/brightenaustralia\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Brighten tech chief on broker pain points and tech solutions to human problems | Brighten","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/","og_locale":"zh_TW","og_type":"article","og_title":"Brighten tech chief on broker pain points and tech solutions to human problems | Brighten","og_description":"Brighten Home Loans new chief technology officer Craig Thompson has spoken of his desire to use tech to meet broker pain points and smooth the loan application process as he takes up his new role at the lender.","og_url":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/","og_site_name":"Brighten","article_publisher":"https:\/\/www.facebook.com\/BrightenAustralia","article_modified_time":"2022-03-28T03:47:20+00:00","og_image":[{"width":620,"height":413,"url":"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_misc":{"\u9810\u4f30\u95b1\u8b80\u6642\u9593":"2 \u5206\u9418"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/","url":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/","name":"Brighten tech chief on broker pain points and tech solutions to human problems | Brighten","isPartOf":{"@id":"https:\/\/brighten.com.au\/#website"},"primaryImageOfPage":{"@id":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#primaryimage"},"image":{"@id":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#primaryimage"},"thumbnailUrl":"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg","datePublished":"2021-10-21T22:57:01+00:00","dateModified":"2022-03-28T03:47:20+00:00","breadcrumb":{"@id":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#breadcrumb"},"inLanguage":"zh-TW","potentialAction":[{"@type":"ReadAction","target":["https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/"]}]},{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#primaryimage","url":"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg","contentUrl":"https:\/\/brighten.com.au\/wp-content\/uploads\/2021\/07\/thumb-australian-broker.jpg","width":620,"height":413,"caption":"Australian Broker Logo"},{"@type":"BreadcrumbList","@id":"https:\/\/brighten.com.au\/media-centre\/brighten-tech-chief-on-broker-pain-points-and-tech-solutions-to-human-problems\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Media Centre Items","item":"https:\/\/brighten.com.au\/media-centre\/"},{"@type":"ListItem","position":2,"name":"Brighten tech chief on broker pain points and tech solutions to human problems"}]},{"@type":"WebSite","@id":"https:\/\/brighten.com.au\/#website","url":"https:\/\/brighten.com.au\/","name":"Brighten","description":"","publisher":{"@id":"https:\/\/brighten.com.au\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/brighten.com.au\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"zh-TW"},{"@type":"Organization","@id":"https:\/\/brighten.com.au\/#organization","name":"Brighten Australia","url":"https:\/\/brighten.com.au\/","logo":{"@type":"ImageObject","inLanguage":"zh-TW","@id":"https:\/\/brighten.com.au\/#\/schema\/logo\/image\/","url":"https:\/\/brighten.com.au\/wp-content\/uploads\/2020\/09\/thumb-brighten.jpg","contentUrl":"https:\/\/brighten.com.au\/wp-content\/uploads\/2020\/09\/thumb-brighten.jpg","width":620,"height":413,"caption":"Brighten Australia"},"image":{"@id":"https:\/\/brighten.com.au\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BrightenAustralia","https:\/\/www.instagram.com\/brightenaustralia\/","https:\/\/linkedin.com\/company\/brightenaustralia"]}]}},"_links":{"self":[{"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/media-centre\/6225","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/media-centre"}],"about":[{"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/types\/media-centre"}],"author":[{"embeddable":true,"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/media\/5640"}],"wp:attachment":[{"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/media?parent=6225"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/categories?post=6225"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/brighten.com.au\/zh-hant\/wp-json\/wp\/v2\/tags?post=6225"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}