Publication Date: Thursday, 21 January 2021
This article originally appeared in Mortgage Professional Australia
Following a career of more than 25 years in the finance industry, non-bank veteran Stephen Murphy (pictured) recently joined the rapidly growing management team at Brighten Home Loans. He told MPA about his appointment as manager of business analytics and operations and why he looks forward to the year ahead.
Starting his finance career as a bank officer for CBA back in 1995, Murphy has since gone on to fill a number of diverse roles within the lending space. Working in management roles for the likes of Bluestone, Community First Credit Union and RAMs, he most recently worked for Pepper as senior customer service operations manager.
Of his appointment with Brighten, Murphy said his core responsibilities will be to manage the business-as-usual processes of the non-bank while examining ways to add efficiencies in order to further its strong growth.
“I will also help support Brighten’s broad range of activities, from projects to managing our Client Services Centre,” he added.
He said 25 years’ experience across diverse roles from credit to customer service enable him to bring a wide range of skills and experience to the role.
“I am motivated by innovation, improvement and the vision of reshaping non-bank lending,” he said. “I hope to continue Brighten’s drive to always progress and maintain a culture that encourages Brighten’s teams to perform at an excellent level.”
When asked what most excited him about working for Brighten, Murphy said the non-bank’s appeal had grown since he started in the role three months ago.
“I initially loved that I was joining a firm with a lofty vision to reshape non-bank lending with diverse and resilient funding, and huge potential,” he said. “But I’ve found Brighten is a business with a significant depth of experience, a massive growth rate and people dedicating themselves to building something great – and that excites me even more.
“I am looking forward to the opportunities that are ahead of us this year.”
Their ability to work with clients with such high customer service level and fast processing speed is incredible.
I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.
Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.
Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.
Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.
My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.
Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.
It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.
I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.