Chat with us, powered by LiveChat

New Brighten Customer Portal

Scroll to learn more

As part of our commitment to enhancing your customer experience, we are modernising our account management services. This includes upgrading our software platform and Customer Portal to ensure consistent service delivery. 

The New Brighten Customer Portal:

The Brighten Customer Portal is designed for your convenience, providing quick and secure access to manage your personal finances 24/7.

Customer Portal features include:

  • View statements previously issued and transaction listings
  • Review Financial Year Interest Accrual
  • Pay Anyone / Redraw from your Offset Account (if applicable)
  • Online Enquiries


How do I stay across when the changes will happen?

We will write to you and you will be able to view updates on our website.

Do I need to register for the portal?

The Customer Portal will be available to all existing customers. Following the self-service instructions on the Customer Portal will allow you access.

What if I have trouble logging into the Customer Portal?

If you encounter any issues, our Client Services team is ready to assist you at 02 8880 6633.

How do I make changes to direct debit?

If you need to make changes to your direct debit, you can contact our Client Services team via 13 14 88.

How do I access redraw?

You will be able to continue doing redraw via the Customer Portal. The daily limits and restrictions remain the same. If you need to move additional funds or are restricted in some way please contact our Client Services team via 13 14 88.

Will my BPAY details change?

No. They will continue without disruption. If you need assistance or you wish to talk about repayment options, please contact our Client Services team via 13 14 88.

Will I lose any account details and repayment history due to the upgrade?

No. The portal upgrade and changes will not affect your home loan and account history at Brighten. You will still be able to view statements previously issued and transaction listings in the new Customer Portal.

How can I ask general questions?

You can contact us via the following methods:

Email: [email protected]

Live Chat:

Phone: 13 14 88

What about the security of my personal information?

Our corporate values, policies, and practices are committed to the protection of customer information. The security of your personal information is important to us, and our Privacy Policy ( outlines the steps we take to safeguard your data from misuse, interference and loss, and from unauthorised access, modification or disclosure.

Tutorial Video