A Smarter Loan,
for a Brighter Future

Scott Chandler at Brighten has been a fantastic support—quick to respond, proactive in solving issues, and always working behind the scenes to make things happen and genuinely great to work with.

I couldn’t be more impressed with my experience with Brighten. The loan process was seamless, and my BDM Nicole Woodruff was exceptional, and the Brighten team knowledgeable, proactive, and incredibly supportive. Needless to say, our borrower was thrilled with the outcome. I place a high value on strong lender relationships, and while this was my first loan with Brighten, my confidence was reinforced by my BDM’s outstanding reputation from past associations. The entire experience exceeded expectations, and I will undoubtedly be recommending and working with Brighten again (and again).

You really have done such an amazing job on both these approvals Wendy, we can’t thank you enough for your input and time you’ve spent on workshopping and assisting with the assessors to get them done. Both really lovely clients who were over the moon about the result – so thank you very much!

Scott Chandler is one of the rare BDMs who just gets it. He knows his stuff, doesn’t shy away from a tough deal, and always backs brokers in. But what really sets him apart is the work he does outside of lending – his passion for mental health and genuine care for people shows in everything he does.

Scott is by far the best BDM out there. He is there when you need him, doesn’t shy away from hard work and most importantly works within his means to get the job done.

We appreciate him immensely!

Brighten has far exceeded my expectations and I have been recommending them to all my colleagues. Even throughout the Christmas New Year break, the Brighten staff stepped up. From the BDM to the credit team, right through to the settlements department, all have been amazing. 10 out of 10 from start to finish. Commonsense lending is not dead.

Brighten Home Loans offers a range of flexible products and straightforward policies that cater to a broad demographic of clients, particularly those who might otherwise struggle to secure financing for purchasing or refinancing. Their solutions are practical and highly recommended.

Additionally, their BDM is extremely helpful and consistently available to provide support whenever needed, ensuring a smooth and efficient process for both clients and brokers.

As a new broker but an experienced banker, working with Brighten on a recent application was an absolute pleasure. They really understood the customers’ requirements and we worked together to get a great solution that worked for everyone.

I would just like to say Brighten home loan were a fantastic solution for my clients bridging loan

We had a fantastic experience using Brighten Home Loans, they were super helpful when we had questions and flexible policies for use of international property/ income. Would highly recommend.

My overall interaction with Brighten has been good. My EVERY interaction with Kay Yang has been EXCELLENT. She is always ready to help, calls back promptly if not immediately. Responds very clearly to queries and makes life easy. She is great value to our business.

A wonderful and seamless experience. It has been a pleasure to lodge a deal with Brighten and it was so fast.

It was a great experience working with Brighten for my client’s loan. Jimmy was amazing throughout the process and made the process very smooth. I will be lodging more applications with brighten in the future

Love writing loans with Brighten. They’re fast, efficient and extremely fair with their decision. Unlike some other lenders, Brighten tries to make the loan work.

I have been dealing with Jay Allen for the past 12 months and during this time he has stood out as one of the best BDM’s I have ever dealt with. He gives me quick, concise and accurate responses to any scenario, but more importantly, he rolls up his sleeves and gets involved with his Credit Team should a deal require more than usual attention. He gets results.

Due to Jay’s knowledge around the products, his willingness to work with us to get a deal done and responsiveness on the phone, we call him first every time. He gets the role of BDM like few others do, not only does he go above and beyond, but he also calls us to see what deals are on our desk and workshop them with us. He is an absolute jet, always full of energy and we are so thankful to have him as our BDM.

Brighten is a solution and customer-focused lender, making it my top choice for Prime Full Doc deals. The team is amazing and accommodating, making smooth transitions to settlements. Their assessment policy, exceptional communication and customer service, lending approach truly set Brighten apart.

I want to give a big thanks to Lewis and the Brighten team for such a quick formal approval. I’m proud to say that I’ve gained a lifelong client as they were so happy with everything that I was able to achieve using Brighten.

Since the beginning, Jay has consistently communicated clearly and set realistic expectations, ensuring that no time would be wasted for all parties involved. I will continue to recommend Brighten as a trusted lender in the future.

The assessment took only 24 hours, and ready to settle confirmation came in just 3 days. Impressed by the excellent service, I’ll use Brighten for all future alt doc applications. Their quick turnaround, personalised attention from Jay, and reliability make them my go-to lender.

Jay Allen from Brighten is one of the best BDMs I have worked with in the finance industry. He has exceptional character, market understanding and delivers solutions that meet clients’ needs. He is responsive, efficient and goes above and beyond. Highly recommended for anyone seeking finance solutions.

I highly recommend Brighten Home Loans. Brighten has exceeded my expectations. Fast SLA, guidelines were clear, and outstanding borrowing capacity. Totally their service is superior!

Since we started working together two years ago, Brighten has consistently impressed me with their professionalism and effectiveness. I look forward to working with them more.

Excellent home loan service, helped me saved thousands off my mortgage repayments amidst current interest rate turbulence. Very friendly and helpful.

Thanks to Jimmy for helping me with my very first application to Brighten. Brighten’s process is simple, user-friendly, and seamless. Jimmy has been amazing in guiding me throughout the journey, patiently explaining the step-by-step process and the product features.

Brighten provide customers with a very diverse selection of products with market-competitive interest rates. Our BDM Kay Yang can always solve many problems with the training she gives us. Brighten is an excellent choice for alternative lending solutions.

Wendy is extremely supportive of me and my brokers in putting together a solution. I have the utmost respect for her professionalism in winning the business and the confidence in her knowledge of not just her own products, but industry knowledge as a whole.

We have found Brighten to be responsive as lenders to the broker market. Certainly, their product offering, rates, and pricing are a clear stand-out from their competitors. The support we received from Jay, Chris, and Natalie has been exemplary.

Liwen has made a strong impression with her ability to solve problems. I really appreciate her constant support. It has been great to work with Brighten’s experienced team. I always recommend Brighten to my clients.

Their ability to work with clients with such high customer service level and fast processing speed is incredible.

I want to thank Liwen Liu for being patient with my product and scenario enquires. She is very responsible and always does her best for the clients and provides excellent advice to brokers.

I wish to thank BDM Kay Yang of her excellent service to broker. She had been very patient with my scenario questions. Always prompt to reply and it was pleasant to work with her.

Having never dealt with Brighten, I was a little apprehensive about their process and procedure. However, BDM Jay Allen made the experience easy and painless, and in the end relatively simple. Thank you Brighten and thank you, Jay! Well done!

Really appreciate that Jimmy has always been there to discuss a deal and has never failed to call back or respond in a timely manner. I look forward to working together with Jimmy more.

Brighten has become one of my first option lenders for my customers. Fast SLA, easy-to-understand policies, and outstanding borrowing capacity. My BDM Kay always provides robust support on every request. With Kay’s support, every deal has been approved smoothly.

Jimmy has been a great support in providing timely communication and product support. Thanks, Jimmy, for always getting the loans approved without any hurdles. Great work mate! I look forward to doing more business.

Jimmy Hou is the most reliable BDM I’ve come across in my lengthy brokering career. He’s also great at workshopping the deals to cater to our customers and always keeps us in the loop on status updates. An absolutely brilliant BDM!!

Jimmy is highly motivated, has a positive attitude and is highly responsive. He escalated our case and made the loan process easy, even with a complicated case and a tight deadline. We can’t say thank you enough.

Kay is very passionate about her job. She is highly responsive, professional, and provides exceptional service to brokers. Her dedication and communication are excellent. She has made the loan submission process simple and worry-free.

The first time trying a new lender can be intimidating, but Jimmy made it simple and efficient, for customers and the broker. We have had such good experience with Brighten we highly recommend them.

It is just an incredible experience to work with Kay Yang. She was really supportive all the way through. Communications were flawless and you could not wish for anyone better to look after your client’s interests.

Jimmy is reliable and responsive, consistently returning messages promptly. He is also knowledgeable and able to address questions and concerns effectively. The work and support he provides are greatly appreciated.

Huge thanks to my BDM Kay Yang for her support. Brighten’s product range and competitive rates alongside Kay’s superior service has made the entire process much more seamless and efficient. Thank you Brighten.

We are very happy with the service we received from Kay. She is easy to communicate with, always helpful, patient, and friendly. As a builder, the progress payment process can be complicated, but Kay helped a lot. We highly recommend her.

Kay, you are a superhero for our company. All our team members love you and Brighten. As a BDM, you have given us great support. You are always happy to help work out any loan scenarios, provide product and credit policy training, and help escalate loan applications.

Jay Allen from Brighten is one of the best BDMs I have worked with in the finance industry. He has exceptional character, market understanding and delivers solutions that meet clients’ needs. He is responsive, efficient and goes above and beyond. Highly recommended for anyone seeking finance solutions.

The assessment took only 24 hours, and ready to settle confirmation came in just 3 days. Impressed by the excellent service, I’ll use Brighten for all future alt doc applications. Their quick turnaround, personalized attention from Jay, and reliability make them my go-to lender.