A Smarter Home Loan,
for a Brighter Future

Their ability to work with clients with such high customer service level and fast processing speed is incredible.

I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.

Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.

Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.

Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.

Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.

It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.

I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.

Kay is one of the best BDMs I’ve ever known. She is passionate about her job. Being highly responsive and professional, Kay delivers the extraordinary services to brokers. Her dedication and communication is extremely satisfied. I cannot think of anything else she can do to improve. Kay has made the loan submission to Brighten simple, easy and worry-free.

Want to thank Brighten’s BDM Kay Yang for her ability to turn around things so quickly and the support she provides us. Brighten’s product range and competitive rates alongside Kay’s speed has made the entire process much more seamless and efficient giving a better experience for the client. She is frequently working after hours to provide such a high level of service for us and we thank her dearly for it. Thank you Brighten.

Couldn’t be happier with the service we received From Kay. Easy to communicate with, always helpful patient and friendly. As a builder, progress payment process sometimes become very complicated, Kay helps us to follow up every requests that we Highly recommended!

It is just an incredible experience to work with Kay Yang. As it was my first time to write a deal through Brighten. Kay Yang was really supportive all the way through. Communication at all times, and being kept in the loop, were flawless and you could not wish for anyone better to look after your client’s interests.

I wish to thank BDM Kay Yang of her excellent service to broker. She had been very patient with my scenario questions. Always prompt to reply and it was pleasant to work with her.

Having never dealt with Brighten, I was a little apprehensive of their process and procedure. However the BDM Jay Allen made the experience easy and painless, and in the end relatively simple. Thank you Brighten and thank you Jay! Well done!

Since working with the team at Brighten we have found them to be responsive as lenders to the broker market. Certainly their product offering, rates and pricing are a clear stand-out from their competitors. The support we received from Jay, Chris, and Natalie has been exemplary.

First time using a new lending is always scary however with the help of our BDM, Jimmy, the process was quick, guidelines were clear and overall outcome was outstanding form both a customer and broker point of view. We have already had 2 great outcomes with Brighten and would highly commend and consider them for future deals

Really appreciate that Jimmy has always been there to discuss a deal and have never failed to call back or respond in a timely manner. I look forward to working together with Jimmy more.

Wendy is extremely supportive of me and my brokers in putting together a solution.
Her availability is second to none, especially when it comes to an urgent application, or indeed a scenario for a broker, where I may need assistance.
I have the utmost respect for her professionalism in winning the business and the confidence in her knowledge of not just her own products, but industry knowledge as a whole.

Jimmy Hou is the most reliable BDM I’ve come across in my lengthy brokering career. He’s also great at workshopping the deals to cater to our customers and always keeps us in the loop on the status updates. An absolute brilliant BDM!!

Jimmy is highly motivated, has a positive attitude and is highly responsive. He escalated our case and made the loan process easy, even with a complicated case and a tight deadline. We can’t say thank you enough.

Jimmy is always prompt in returning all messages regardless of the matter. He is very knowledgeable on all matters and reliable whenever I have any questions or concerns. I am very grateful for the work Jimmy puts in and the support he has provided me and my team.

Brighten has become one of my first option lenders for my customers. Fast SLA, easy-to-understand policies, and outstanding borrowing capacity. My BDM Kay always provides robust support on every request. With Kay’s support, every deal has been approved smoothly.

I would like to say, Kay, you are a superhero for our company. All our team members love you and Brighten. As a BDM, you have given great support to us. You are always happy to help work out any loan scenarios, provide product and credit policy training, and help escalate loan applications.

Big thanks to Jimmy for his endless support during all stages of the application process until settlement. Jimmy has always responded to all my inquiries and questions promptly, no matter what time of day.

Jimmy has been a great support in providing timely communication and product support. Thanks Jimmy for always getting the loans approved without any hurdles. Great work mate! I look forward to doing more business.

Brighten’s BDM Mikai is the best in the world. She is easy to approach and communicate with. She always understands my business needs and provides the best solution with her deep product knowledge. She always goes above and beyond to add value to the Brighten brand and my business.

Mikai is a very enthusiastic advocate for Brighten. She fully embraces the brand culture of Brighten, which adds value to my business when I need assistance to place a deal and grow.

Brighten provides product offerings to accommodate the market needs. They help our broker business grow, and Mikai is very supportive whenever I have any questions. Mikai’s attitude and great skills make her a brilliant BDM of Brighten.

Mikai is very easy to reach and always quick with responding. She understands our business and always reaches out to us to get our feedback to bring about positive changes that would enable brokers to do more business with Brighten. Mikai’s responses to the presented scenarios are always accurate, which makes her one of the most reliable BDMs in my eye.

BDM Mikai has always responded to my inquiries and situations in a timely and detailed manner. She knows my business well as she is very proactive, efficient and professional, which adds a lot of value to Brighten and my business.

Thanks to Mikai for being one of the most responsible and trustworthy BDM we have worked with. We appreciate her sound knowledge of mortgage lending products/services and the mortgage industry. She is easily accessible when we wish to discuss any scenarios. Brighten is fortunate to have such a fantastic BDM!

Brighten’s BDM Mikai is fantastic in her field. Her communication skills and professionalism service is top-notch.

Mikai’s has a strong commitment to success for every single customer. She is always responsive, even with the trickiest questions, and can connect customers to a wider range of lending solutions. Mikai loves to say YES and think creatively on problem-solving, which adds great value to Brighten and our customers.