Publication Date: Friday, 09 July 2021
This article originally appeared in Australian Broker
Rapidly growing Australian non-bank lender Brighten Home Loans has appointed experienced credit professional Terry Masri as credit officer. Masri joined Brighten from Pepper Money last month and has more than 25 years’ experience working in credit assessment in the financial services sector.
At Pepper Money he specialised in assessing alt-doc and non-conforming loans. Prior to this, he worked as a credit analyst at ING Direct and had a 15-year stint at QBE Insurance, rising to underwriting team leader. Brighten’s head of credit, Stuart Murray, says the team is delighted to have Masri on board.
“Terry brought a wealth of experience, especially in alt-doc lending within a non-bank environment,” Murray says. “Terry’s expertise in all facets of the credit assessment process will help ensure we provide our customers with quality decision-making and rapid turnaround times.”
Over the next 12 months, Brighten is looking to continue its growth by ramping up its focus on prime and near prime lending and maintaining its trajectory in the market. “I am thrilled to be part of the growth journey of Brighten. I am excited about the opportunity to work with a growing organisation that is ambitious for success,” says Masri.
Their ability to work with clients with such high customer service level and fast processing speed is incredible.
I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.
Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.
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Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.
My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.
Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.
It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.
I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.