Brighten Hardship Information Form
The NCC Hardship provisions are designed to give regulated borrowers access to short term relief to assist them through a genuine temporary hardship situation and resume their repayments after the hardship event. They are not a long-term solution. Please supply as much relevant information as possible to help us to find the most suitable approach to help you through your short-term hardship.
If you are unable to meet your obligations under your credit contract, we may consider postponing certain repayments, changing your loan term, or varying your credit contract in another way to assist you to meet your financial obligations while you are experiencing hardship. We assess all hardship applications on a case-by-case basis.
If we consider an alternate payment arrangement will not assist, or if you do not give us enough information to make an assessment, we may reject your request for hardship. If you have questions, please call us on 13 14 88 or email [email protected]
To apply for hardship relief, please complete this form