Support is here when someone passes away
Losing a loved one is never easy. During this difficult time, Brighten is committed to providing compassionate support and practical guidance to families, executors and authorised representatives managing a deceased estate.
Our dedicated team will work with you to understand your circumstances, explain available options, and help manage the home loan throughout the estate administration process.
Notify Brighten
Please let us know as soon as possible if a Brighten customer has passed away. Early notification allows us to protect the account and ensure appropriate support is provided.
Anyone can notify Brighten of a customer’s passing.
However, only the following parties can provide instructions regarding the loan or estate:
- Executor of the Estate
- Next of Kin (where appropriate)
- Solicitor acting on behalf of the Estate
- Other authorised legal representatives
Contact Us
We’re here to help. If you have any questions, our team will guide you through the process.
FAQ
Documents Required
To notify us of a customer’s passing, please provide a certified copy of one of the following documents:
- Death Certificate
- Coroner’s Report
- Medical Certificate of Cause of Death
- Probate or Letters of Administration
Please send documentation to [email protected].
If you do not yet have these documents, please contact us and we will discuss the information available and next steps.
To notify us of a customer’s passing, please provide a certified copy of one of the following documents:
- Death Certificate
- Coroner’s Report
- Medical Certificate of Cause of Death
- Probate or Letters of Administration
Please send documentation to [email protected].
If you do not yet have these documents, please contact us and we will discuss the information available and next steps.
What Happens Next?
Once we receive notification, we will:
- Update our records and place appropriate protections on the loan account.
- Review the estate circumstances and identify any immediate support requirements.
- Contact the Executor or authorised representative if further information is needed.
- Explain the next steps and any documentation required to finalise estate matters.
We will acknowledge deceased estate notifications promptly, and aim to begin our assessment within 5 business days of receiving the required information, working with you to resolve matters as quickly as practicable.
Once we receive notification, we will:
- Update our records and place appropriate protections on the loan account.
- Review the estate circumstances and identify any immediate support requirements.
- Contact the Executor or authorised representative if further information is needed.
- Explain the next steps and any documentation required to finalise estate matters.
We will acknowledge deceased estate notifications promptly, and aim to begin our assessment within 5 business days of receiving the required information, working with you to resolve matters as quickly as practicable.
Additional Documents We May Request
Depending on the circumstances, and in addition to your original notification, we may require:
- Certified Death Certificate
- Certified Copy of the Will
- Grant of Probate
- Letters of Administration
- Identification documents for the Executor or authorised representative
We will let you know what is required based on our assessment and your individual circumstances and understand it can take time to obtain these documents. If they are not yet available, please contact us so we can discuss interim arrangements and provide guidance on what will be required.
Depending on the circumstances, and in addition to your original notification, we may require:
- Certified Death Certificate
- Certified Copy of the Will
- Grant of Probate
- Letters of Administration
- Identification documents for the Executor or authorised representative
We will let you know what is required based on our assessment and your individual circumstances and understand it can take time to obtain these documents. If they are not yet available, please contact us so we can discuss interim arrangements and provide guidance on what will be required.
How We Can Help?
Every situation is different. Our team can assist with:
- Explaining the estate’s loan obligations
- Discussing repayment arrangements during estate administration
- Providing loan payout figures
- Assisting with matters relating to the sale of a secured property
- Supporting executors and legal representatives throughout the settlement process
The time required to finalise a deceased estate will vary depending on the complexity of the estate and the availability of legal documentation.
Every situation is different. Our team can assist with:
- Explaining the estate’s loan obligations
- Discussing repayment arrangements during estate administration
- Providing loan payout figures
- Assisting with matters relating to the sale of a secured property
- Supporting executors and legal representatives throughout the settlement process
The time required to finalise a deceased estate will vary depending on the complexity of the estate and the availability of legal documentation.
We’re Here to Support You
We understand that managing financial affairs following the loss of a loved one can be challenging. Our team is committed to treating every matter with care, respect and sensitivity.
If you are unsure what to do next, please contact us and we will guide you through the process.
Phone: 13 14 88
Email: [email protected]
We know these situations can be difficult, and sometimes complicated. Where we need to take extra care, for example to make sure a vulnerable person is protected or to work through differing views about the estate, we may ask for a little more information. We will always do this thoughtfully and with respect for everyone involved.
For more support, please see our hardships page and complaints page for further information.
Additional Support Services
If you or your family require emotional support, you may wish to contact: