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Brighten Home Loans aim to reduct turnaround times through Simpology partnership

Publication Date: Wednesday, 25 August 2021
This article originally appeared in Broker News

Non-bank lender Brighten Home Loans has partnered up with tech provider Simpology to offer brokers a more streamlined loan processing experience.

The lender will adopt Simpology’s Loanapp product into its loan origination platform to give the broker channel the chance to lodge their applications online, with instant submission and, consequently, a faster time to yes than was previously available.

Loanapp will also allow brokers to access communications and workflow tools that can help deepen their customer communications during the loan application process.

Natalie Sheehan, head of distribution at Brighten Home Loans, told Australian Broker that the partnership would see turnaround times for brokers improved as a result of tech improvements.

“Partnering with Simpology enables Brighten to provide our brokers and their customers with an end-to-end digitalised application process,” she said. 

“Online lodgement via Simpology saves time, improves data integrity throughout the application process, and integrates other solutions such as DocuSign, Equifax and VOI, reducing the time taken to get an application verified, assessed and ultimately, approved and settled.”

“The online intuitive interface facilitates higher-quality loan submissions, which require less re-work.  The faster the application and verifications process, the faster the approval times.”

The partnership with Simpology is just the latest in a series of tech advancements made by Brighten Home Loans,

“Brighten has embraced innovation and technology from the start,” explained Sheehan. “We are not encumbered by legacy systems, and we are always on the lookout for pioneering fintech companies who not only consider best practice, but rather, how things can be done differently to satisfy an ever-changing mortgage lending environment.” 

“We are dedicated to helping more home-buyers achieve their goal of home ownership within Australia, whilst always considering our goal of creating an environmentally and socially aware non-bank, that enables our customers to strive for a brighter future for themselves and their families.”

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Their ability to work with clients with such high customer service level and fast processing speed is incredible.


I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.

Lulu, Accredited Broker

Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.

Fan, Accredited Broker

Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.

Jinkai, Accredited Broker

Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.

Alan, Accredited Broker

My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.

Anthony, Accredited Broker

Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.

Terry, Accredited Broker

It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.

Yuhui, Accredited Broker

I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.

Jakie, Accredited Broker

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