Publication Date: Wednesday, 8 April 2020
This article originally appeared in Adviser Voice
Rapidly growing Australian non-bank lender Brighten Home Loans (‘Brighten’) has appointed industry veteran Natalie Sheehan as Head of Distribution.
Sheehan has 30 years’ lending industry experience, most recently as General Manager at specialist finance lender Resicom Financial, where she was responsible for managing and mentoring the firm’s national team of business development managers and credit analysts and growing the introducer network.
The appointment follows a period of rapid growth for Brighten, which has made substantial progress since it commenced operations in 2017 with an initial product offering including home loans to non-residents of Australia and Australian residents with income from abroad.
Since then it has invested extensively in building a platform for growth and has expanded its presence in Sydney, Melbourne and Brisbane. In January 2020 Brighten secured a $250 million tranche of funding through a warehouse facility with Goldman Sachs, a year after having secured its first $500 million warehouse facility from another global financial institution.
Scott Kelly, Managing Director, said the Brighten management team was delighted to welcome Natalie. “ As we rapidly scale up our business in response to strong growth, Natalie’s knowledge, experience, and networks will enable her to make a major contribution. “In particular, Natalie will spearhead our expansion into the Prime and Near Prime loan segments, drawing on our ability to provide brokers with a streamlined product offering, a simple and competitive pricing structure, and a superior service proposition assisted through our enhanced technology platform.”
Sheehan is also a MFAA and FBAA accredited mentor under the More than Mentoring program which provides online study modules, hands on training sessions and workshops for new to industry brokers. She will oversee the growth of Brighten’s broker and aggregator networks.
“At Brighten we value long term partnership and we strive to become a reliable and credible partner to our brokers. We believe we can not only deliver great lending products for their clients but also help them grow other parts of their business. This is a significant point of difference for us, and I believe Natalie’s extensive mentoring experiences will be of great value as we continue to actively invest into the expansion of our broker and aggregator networks. We also expect to make an announcement regarding aggregator partnerships in coming weeks that will further expand our distribution networks,” Mr Kelly said.
Sheehan’s other previous roles have included Head of Distribution and then Chief Operating Officer at Better Choice Home Loans and Senior Business Development Manager Victoria with Homeloans Limited/Resimac. She also held senior business development positions with Resicom and Pepper Homeloans.
Sheehan is currently completing a Master of Business Administration degree from Monash University. She holds a Postgraduate Certificate in Insolvency Practice from the Queensland University of Technology, a Diploma of Finance and Mortgage Broking Management from AAMC Training.
Couldn’t be happier with the service we received From Kay. Easy to communicate with, always helpful patient and friendly. As a builder, progress payment process sometimes become very complicated, Kay helps us to follow up every requests that we highly recommended!
Their ability to work with clients with such high customer service level and fast processing speed is incredible.
I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.
Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.
Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.
Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.
My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.
It is just an incredible experience to work with Kay Yang. As it was my first time to write a deal through Brighten. Kay Yang was really supportive all the way through. Communication at all times, and being kept in the loop, were flawless and you could not wish for anyone better to look after your client’s interests.
Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.
I wish to thank BDM kay yang of her excellent service to broker. She had been very patient with my scenario questions. Always prompt to reply and it was pleasant to work with her.
It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.
I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.