Chat with us, powered by LiveChat

Brighten Home Loans appoints new lending manager

Publication Date: Tuesday, 31 August 2021
This article originally appeared in Australian Broker

Brighten Home Loans has appointed a new lending manager, with experienced broker channel operator Julie Stanceski taking over the reins in Sydney.

She brings nearly 20 years of experience to the role, and will report directly to the existing head of credit, Stuart Murray.

“We’ll be looking to give really quick responses. We’ll also be looking to jump on opportunities to build, and what we’re looking to do is reshape non-bank lending. What we mean by that is being transparent, being really honest with our communication and give speedy turnaround times.” she told Australian Broker.

“There’s the opportunity to support our brokers and our networks, as well as being able to improve that client experience, which is really important for us.”

Stanceski brings a wealth of experience to the role, having served more than 17 years in lending and dealing directly with brokers.

She was most recently with Thinktank as residential head of credit, and prior to that, as credit manager Australian Mortgage Options, a senior loans advisor at UBank and residential department team lead at Gateway Bank.

“When I started at Thinktank and from towards the end of my time there, settlements in residential lending grew over 5 times. What that meant was an explosion of growth.” She said.

“Without the staff, obviously, nothing is possible, so it was really important that I was able to provide adequate support and training, and to be proactive in where we saw the business being in 6 to 12 months rather than being reactive.”

“In having a plan and in being prepared, it put us in good stead to be able to deliver on what we promised to our external stakeholders.”

“I’m looking to do the same, if not more, here at Brighten Home Loans. We’re looking to deliver on our key points to internal and external stakeholders, because we do expect that we want to be the first port of call for brokers when it comes to this kind of non-bank lending market.”

What our customers and partners say about us

Their ability to work with clients with such high customer service level and fast processing speed is incredible.

Jun,

I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.

Lulu, Accredited Broker

Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.

Fan, Accredited Broker

Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.

Jinkai, Accredited Broker

Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.

Alan, Accredited Broker

My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.

Anthony, Accredited Broker

Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.

Terry, Accredited Broker

It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.

Yuhui, Accredited Broker

I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.

Jakie, Accredited Broker

Discover a brighter future
with Brighten

Complimentary Assessment

Prefer to chat? Get in touch on 13 14 88