Publication Date: Monday, 08 March 2021
This article originally appeared in Mortgage Business
The financial services industry has been through a lot over the past few years. Lending restrictions, the Royal Commission into banking and the COVID-19 pandemic have all resulted in a shift in the way things are done within the industry. But while these major events have unfolded, another change has been taking place in the background – the move to better gender equality.
For Brighten Home Loans managing director Scott Kelly (pictured), taking a public stance on this is important to ensure gender pay equity is met both in financial services and the greater community. Recently appointed as a pay equity ambassador by the Workplace Gender Equality Agency (WGEA), Kelly said the perception of workers and managers played a crucial role in levelling the playing field.
“We need to have a united front with male and female leaders taking action to remove unconscious bias from their workplaces – and we must focus on promoting diversity,” he told MPA.
Brighten itself has committed to a pay equity pledge by voluntarily signing up for the WGEA’s program to encourage gender equality across a range of sectors – a step that would help ensure every member of its team felt supported to reach their highest potential.
“We’re aware that in order to provide women with equal access and opportunity to fulfil their potential, companies must take proactive steps,” said Kelly. “We had a close look at our pay structure to ensure that pay was comparable across genders. We found the results to be positive, however we’re committed to doing even better.”
He said Brighten would continue to evolve its employment practices to ensure it is an employer of choice in the lending industry. Kelly himself will use his appointment as a pay equity ambassador to bring about positive change.
“I will continue to prioritise pay equity within Brighten,” he said. “It’s up to leaders across the industry to drive this change, not only through specific actions within our own organisations, but by taking a public stance on the issue and advocating for better outcomes.”
Their ability to work with clients with such high customer service level and fast processing speed is incredible.
I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.
Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.
Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.
Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.
My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.
Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.
It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.
I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.