Publication Date: Wednesday, 8 April 2020
This article originally appeared in Australian Broker
A growing non-bank lender has appointed an “industry veteran” to the role of head of distribution.
Brighten Home Loans has welcomed Natalie Sheehan onboard to oversee the growth of the group’s broker and aggregator networks and help facilitate the lender’s expansion into new loan segments.
Sheehan has 30 years of experience in the lending industry, most recently acting as GM at specialist finance lender Resicom Financial. Before that, she was head of distribution and then chief operating officer at Better Choice Home Loans and senior BDM with Homeloans Limited/Resimac and Pepper Home Loans.
Brighten managing director Scott Kelly said, “As we rapidly scale up our business in response to strong growth, Natalie’s knowledge, experience, and networks will enable her to make a major contribution.
“In particular, Natalie will spearhead our expansion into the prime and near prime loan segments, drawing on our ability to provide brokers with a streamlined product offering, a simple and competitive pricing structure, and a superior service proposition assisted through our enhanced technology platform.”
Brighten was launched in 2017 with an initial product offering catered to non-residents of Australia and Australian residents with income from abroad.
Since then, it has expanded its presence in Sydney, Melbourne and Brisbane. In January 2020, Brighten secured a $250m tranche of funding through a warehouse facility with Goldman Sachs, a year after having secured its first $500m warehouse facility from another financial institution.
Sheehan, a MFAA and FBAA accredited mentor under the More than Mentoring program, will be working closely with the lender’s broker and aggregator networks.
“At Brighten, we value long term partnership and we strive to become a reliable and credible partner to our brokers,” said Kelly.
“We believe we can not only deliver great lending products for their clients, but also help them grow other parts of their business. This is a significant point of difference for us, and I believe Natalie’s extensive mentoring experiences will be of great value as we continue to actively invest into the expansion of our broker and aggregator networks.”
The group plans to announce further aggregator partnerships in the near future.
Their ability to work with clients with such high customer service level and fast processing speed is incredible.
I have been working with my BDM, Mikai Ning, for two years. Since meeting her, she has continued to impress me with her professionalism, her efficiency, and her patience to listen and explaining all information. Even during pregnancy period, she even said to me personally that if there is anything I require, that Mikai is still contactable and will get back to me as soon as she can. Her attitude is always super nice and is highly passionate about what she does. I have been in this field for so many years and she is the best BDM I have worked with.
Great review for Mikai Ning. Not only is she highly passionate, but she is also very hard working and highly detail oriented in her work. No matter what time of the day, or day of week, she will always get back to us. We highly appreciate Mikai and Brighten for their hard work and ongoing support.
Brighten’s BDM, Liwen, has left a very impressive impression. Whether it is policy or product, she can solve and fix any problem, big or small, she is always reaching out and supporting us. From the beginning, It has been great to work with Brighten’s vastly experience team and great products. I always recommend Brighten to all my clients.
Mikai is a very passionate and proactive person. Our work with Mikai has is nothing but positive outcomes and we look forward to continuing working Brighten and Mikai.
My BDM Leo Liu has been a great help in assisting me setting up the referral program and educating in terms of products and knowledge. I look forward to the greater relationship with Brighten Home Loan and Leo Liu.
Mikai is our BDM and she is a very detail oriented with great work ethic and speed. If there is a policy update, she will always try and get in touch with us as soon as possible to ensure that we received and understand the relevant changes so that we can better accommodate our clients. Thank you for your ongoing support to us brokers.
It has been very convenient with the interest rates being lower also. Brighten home loan was able to solve so many problems for overseas clients. Big thanks to BDM Mikai for all her support.
I need to thank my BDM Liwen Liu. She has been very responsible since the beginning. She is always patient with my home loan scenario enquires. She always tries to do best for the clients. Liwen is very professional, always gives good advice to brokers. She is an excellent BDM. Thank you.