BDM in the Spotlight: Wendy Goulevitch, Brighten
Publication Date: Friday, 2 January 2026
This article originally appeared in Mortgage Professional Australia
‘I love how we can help clients achieve their financial goals where they would not normally be able to with the majors’
In this entry to MPA’s long-running BDM in the Spotlight series, Wendy Goulevitch discusses her role as senior business development manager at alternative lender Brighten.
Goulevitch believes in the power of trust and collaboration, and gains great satisfaction from helping clients achieve their home ownership goals.
This series is dedicated to shining a light on the best BDMs and relationship managers in Australia’s thriving broking industry.
- Full name: Wendy Goulevitch
- Job title: Senior BDM
- Company: Brighten
- Number of years in the industry: 24
- Location: Brisbane, QLD
When and how did you join the finance industry?
I started my career in finance in 2001 as a receptionist while completing my Certificate III in office management with Firstmac. Over the years, I’ve worked across a variety of roles, from credit analysis and loan management to relationship management and operations, which gave me a deep understanding of the industry.
What does your current role involve?
As Senior BDM, I work closely with brokers to workshop scenarios and applications in progress, collaborating with our credit team to find solutions. I also focus on building strong relationships with business partners and introducers, ensuring they have the confidence and support they need to deliver for their clients. It’s about being a trusted partner and making the process as smooth as possible.
How do you assist brokers to grow their business?
Education is key. I help brokers expand their knowledge of Brighten’s products and processes. Brokers have several scenarios and it’s important they’re aware of what products and tools are available for them to best service their client.
What do you enjoy most about your role?
Helping brokers and their clients achieve home ownership or grow their investment portfolio is incredibly rewarding. Working in the non-bank space is a privilege because we can often help clients who don’t fit the traditional mould. I love how we can help clients achieve their financial goals where they would not normally be able to with the majors.
What’s the most important advice you can offer to a new-to-industry broker?
Don’t shy away from deals that seem tricky. Clients come to you because they may not fit a bank’s criteria. Work closely with non-bank lenders and build strong relationships with them. That trust and collaboration will set you apart and help you deliver solutions others can’t.
How important is broker feedback in ensuring you provide the best service?
Broker feedback is vital. Every piece of feedback helps us improve and ensures we’re meeting broker and client needs. I even take it to management so that we can enhance the process for brokers. Listening to brokers is how we stay ahead and keep delivering exceptional service.
What makes a great BDM or state manager?
Be responsive. It might seem simple, but returning calls and responding to emails in a timely manner Is so important in this industry. Attention to detail is so important when workshopping deals. And don’t be afraid to challenge policy, ask for the exception, and push the boundaries.
If there’s one thing you could change about the industry, what would it be?
Describe your ideal weekend:
Beach, fishing in the boat, good food and wine